FAQ

Real answers, straight from us. If you don't find what you're looking for, our team is one message away.

 

SECTION 1: ORDERS & PURCHASING

Q: How do I place an order?

Shopping at Vistaro Home is simple. Browse our collections, add the items you love to your cart, and check out securely through our website. If you run into any trouble or prefer to place an order over the phone, our customer support team is happy to help.

Q: Can I modify or cancel my order after it's been placed?

We process orders quickly, so changes need to be made fast. Contact us immediately at [support email: info@vistarohome.com] and we'll do everything we can to accommodate your request. If your order has already shipped, we won't be able to modify it — but our return process is simple and hassle-free.

Q: Is it safe to use my credit card on your website?

Completely. Our website uses SSL encryption and secure checkout processing to protect your payment information. We never store your full credit card details on our servers.

Q: What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, and other payment options available at checkout. All transactions are processed in U.S. dollars.

Q: Will I receive an order confirmation?

Yes. As soon as your order is placed, you'll receive a confirmation email with your order number and a summary of your purchase. Keep this email — you'll need your order number if you ever need to reach out about your order.

 

SECTION 2: SHIPPING & DELIVERY

Q: How much does shipping cost?

We offer free standard shipping on all orders. 

Q: How long will it take to receive my order?

Most in-stock items ship within 1–3 business days and arrive within 5–8 business days via standard shipping. Larger items such as furniture and certain lighting fixtures may require additional processing time. You'll receive a shipping confirmation with tracking information as soon as your order leaves our warehouse.

Q: How do I track my order?

Once your order ships, you'll receive a tracking number by email. You can use that number directly on the carrier's website, or visit our Order Tracking page at any time. If you haven't received your tracking information within 5 business days of placing your order, please contact us and we'll look into it immediately.

Q: Do you offer expedited or express shipping?

Yes. Expedited shipping options are available at checkout on eligible items. Select your preferred shipping speed and the estimated delivery date will be displayed before you complete your purchase.

Q: Will all the items in my order ship together?

Most of the time, yes. However, if your order includes items from multiple warehouses or items with different processing times, they may ship separately. You'll receive a tracking number for each shipment so you always know what's on its way.

Q: What happens if my item is delayed?

While delays are rare, they occasionally happen — especially with larger items or during peak seasons. If your order is taking longer than expected, reach out to our support team and we'll track it down and keep you updated every step of the way.

 

SECTION 3: RETURNS & EXCHANGES

Q: What is your return policy?

We want you to love what you bring into your home. If something doesn't work out — wrong size, different in person than expected, or simply not the right fit for your space — we accept returns within 30 days of delivery on most items, provided they are unused, unassembled, and in their original packaging.

Q: How do I start a return?

Starting a return is easy. Visit our Returns Center on the website or contact our support team directly. We'll provide a prepaid return label for eligible items and guide you through the rest of the process. Most refunds are processed within 5–7 business days of receiving your return.

Q: Are there items that cannot be returned?

Yes. The following items are final sale and cannot be returned: items that have been assembled or installed, items marked as final sale at the time of purchase, custom or made-to-order pieces, and items returned without original packaging. If you're unsure whether your item qualifies, contact us before starting your return and we'll let you know.

Q: Can I exchange an item for a different size, color, or style?

Absolutely. If you'd like to exchange an item, contact our support team and we'll make it as smooth as possible. Exchanges are subject to product availability.

Q: What if my item arrives damaged?

We're sorry — that's not the experience we want for you. If your order arrives damaged, please take photos of the item and the packaging and contact us within 48 hours of delivery. We'll arrange a replacement or a full refund promptly, at no cost to you. No need to return the damaged item in most cases.

Q: What if I received the wrong item?

That's on us, and we'll make it right immediately. Contact our support team with your order number and a photo of the item you received, and we'll ship the correct item as quickly as possible.

 

SECTION 4: PRODUCTS & QUALITY

Q: How do you select the products you carry?

Every product in the Vistaro collection goes through a careful review process before it earns a place on our site. Our team asks a few simple but non-negotiable questions: Is the craftsmanship honest? Is the design timeless rather than trendy? Does it hold up over real use — not just in a photo? And most importantly: would we want this in our own home? If the answer to any of those is no, it doesn't make the cut.

Q: Are your product descriptions accurate?

We work hard to make sure they are. We describe every product exactly as it is — including honest notes about weight capacity, recommended use, and limitations. If a piece is better suited for lighter use, we say so. If a rug runs small, we tell you. We believe trust starts with truth.

Q: Do your products require assembly?

Some do, some don't. Each product page clearly indicates whether assembly is required, and assembly instructions are included in the packaging for all applicable items. Most furniture pieces require basic assembly with standard household tools.

Q: What bulbs do your lighting fixtures require?

Bulb requirements vary by fixture and are listed in the product specifications on each product page. Most of our fixtures do not include bulbs — we recommend verifying bulb type, base size, and wattage before purchasing. If you're unsure, our support team is happy to help you find the right bulb for your fixture.

Q: How do I know what size rug to buy?

Rug sizing is one of the most common home décor questions — and one of the most important to get right. As a general guide: in a living room, your rug should be large enough for at least the front legs of all major furniture pieces to rest on it. In a dining room, your rug should extend at least 24 inches beyond the table on all sides. Visit our Rug Sizing Guide for a full room-by-room breakdown.

Q: How do I choose the right chandelier for my space?

A few key factors: ceiling height, room size, and the table or area beneath it. As a starting point, add your room's length and width in feet — the sum in inches is a good estimate of the ideal chandelier diameter. For dining rooms, your fixture should hang 30–36 inches above the tabletop with standard 8-foot ceilings. Visit our Lighting Guide for more detailed guidance.

Q: Are your outdoor products suitable for all climates?

Our outdoor collection is built with real American weather in mind — from humid Southern summers to frigid Northern winters. Each outdoor product page includes specific weather resistance and material information. If you live in a particularly harsh climate, we're happy to help you identify the most suitable options for your region.

 

SECTION 5: CUSTOMER SUPPORT

Q: How do I contact Vistaro Home?

·         Email: info@vistarohome.com

·         Live Chat: Available on our website during business hours

We aim to respond to all emails within 1 business day.

Q: What if I have a problem after my return window has closed?

Reach out anyway. We review every situation individually, and if there's a genuine quality or manufacturing issue with your product, we will work with you to find a fair resolution — even outside the standard window. We're not a company that hides behind policy when a customer has a real problem.

Q: Do you have a loyalty or rewards program?

We're working on it. In the meantime, the best way to stay connected and be first in line for exclusive offers is to join our email list. Our subscribers get early access to sales, new arrivals, and member-only promotions before anyone else.

Q: How do I stay up to date on new arrivals and promotions?

Join our email list and follow us on social media. Our subscribers are the first to know about new collections, seasonal sales, and exclusive offers. We don't flood your inbox — only the news worth sharing.

 

SECTION 6: ACCOUNT & PRIVACY

Q: Do I need an account to shop?

No. You can check out as a guest at any time. However, creating a free account gives you access to order history, faster checkout, saved addresses, and easier return processing. We recommend it, but it's entirely your choice.

Q: How do I reset my password?

Click "Forgot Password" on the login page and enter your email address. You'll receive a password reset link within a few minutes. If you don't see it, check your spam folder or contact our support team.

Q: How does Vistaro Home handle my personal information?

We take your privacy seriously. We collect only the information necessary to process your orders and improve your experience. We do not sell your personal data to third parties — ever. For full details, please review our Privacy Policy.

Q: How do I unsubscribe from marketing emails?

Every marketing email we send includes an unsubscribe link at the bottom. Click it and you'll be removed from our list immediately. You'll still receive transactional emails related to your orders.

 

SECTION 7: WHOLESALE & TRADE

Q: Do you offer wholesale or trade pricing?

Yes. Vistaro Home has a dedicated wholesale program for independent retailers, interior designers, home stagers, hospitality businesses, and commercial accounts. Visit our Wholesale page to learn about our tier structure and apply for an account.

Q: How do I apply for a wholesale account?

Visit our Wholesale page and complete the online application — it takes less than five minutes. We review every application personally and respond within 2 business days.

Q: Do you offer drop shipping for wholesale partners?

Yes. Drop shipping is available across our entire wholesale catalog at all account tiers, with no additional fees. Visit our Wholesale page for full details.